Privacy policy.

When you order. Your name, phone number, email address, and delivery address. We need these to take payment, ship your watch, and reach you if something goes wrong.

When you browse. A randomly generated visitor identifier stored in your browser, the pages you view, the products you open, and the items you add to your cart. Alongside this we record your device type and, from your network connection, an approximate country, region, and city. We do not request or use precise GPS location.

When you message us. WhatsApp conversations you start with us, including the pre-filled order message and anything you send afterwards.

We never collect or store your full card number, CVV, UPI PIN, or banking passwords. Those go directly to our payment gateway and are never visible to us.

• To take payment for, pack, and deliver your order.
• To answer your questions and handle returns or claims.
• To understand which products and pages people find useful, so we can merchandise the shop better.
• To measure our advertising, so we do not waste money showing ads to people who do not want them.
• To meet our legal and tax obligations, including keeping invoice records.

We do not sell your personal information. We share it only with the service providers we need to run the shop:

• Our payment gateway, to process your payment and any refund.
• Our courier partners, to deliver your order - they receive your name, address, and phone number only.
• Supabase, which hosts our database, and Vercel, which hosts and serves this website.
• Meta, which receives measurement events about site activity so we can evaluate our advertising - only if you accept tracking.
• Our accountants and, where the law requires it, tax or law-enforcement authorities.

If you accept tracking in the cookie banner, we use the Meta Pixel to measure the performance of our advertising on Facebook and Instagram. It records actions such as viewing a product, adding to cart, and completing a purchase, and may be linked to your Meta account if you have one. If you decline, the Pixel is not loaded at all.

You can change your choice at any time with “Cookie preferences” at the bottom of every page, through your Meta ad preferences, or with your browser’s tracking-protection settings. Declining does not affect your ability to browse or buy from us.

We use your browser’s local storage rather than tracking cookies for our own purposes: one entry holds the contents of your cart so it survives a refresh, one holds the random visitor identifier described above, and one remembers your cookie-banner choice. None contains your name, address, or payment details. The Meta Pixel sets its own cookies, and only after you accept tracking.

Clearing your browser data removes all three. Your cart will empty, and you will be counted as a new visitor.

Order records, including invoices, are kept for eight years to meet Indian tax and accounting requirements. Browsing and analytics records are kept in an aggregated form and are not used to identify you individually. WhatsApp conversations remain in our business inbox until we delete them.

This site is served over HTTPS with HSTS enforced. Our database sits behind row-level security rules that restrict what any public client can read, and administrative access requires a separate authenticated account. No system is perfect, but we do not take shortcuts here.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email zenvier.in@gmail.com and we will respond within 30 days.

We may need to keep invoice records even after a deletion request, because tax law requires it. We will tell you if that applies.

This shop is not intended for children under 18, and we do not knowingly collect their information. If you believe a child has given us personal information, email zenvier.in@gmail.com and we will delete it.

Questions or complaints about privacy go to zenvier.in@gmail.com.