Shipping & delivery.

We ship anywhere in India. We do not currently ship internationally.

Shipping is free on all orders, with no minimum value. The price shown on the product page is the price you pay — there are no delivery fees, handling charges, or surcharges added at checkout.

• Dispatch: within 2–4 business days of your order being confirmed.
• Delivery: typically 3–7 business days from dispatch, depending on your location.
• Metro addresses are usually at the faster end of that range; remote PIN codes at the slower end.

Business days exclude Sundays and public holidays. Delivery estimates are estimates, not guarantees — couriers are occasionally delayed by weather, strikes, or regional disruption, and we will keep you posted on WhatsApp if that happens to your order.

Every order ships tracked and insured. We send your tracking number on WhatsApp as soon as the courier collects the parcel, and you can reply to that same thread at any point to ask where your watch is.

Every parcel is insured for its full value while in transit, at our cost. If a courier loses your order, that is our problem to solve, not yours: we will send a replacement or refund you in full.

Couriers normally attempt delivery up to three times before returning a parcel to us. Please make sure the delivery address and phone number you give are complete and correct — an undeliverable address is the single most common cause of a delayed order.

If a parcel comes back to us because the address was wrong or nobody was available, we will contact you to arrange a re-dispatch or issue a refund.

Please check the outer packaging before you accept a delivery. If the box is visibly crushed, torn, or has been opened, refuse the delivery and tell us straight away — that makes the courier claim far simpler.

Film your unboxing before you open the parcel. A single uncut take, starting with the packaging still sealed. We cannot accept a damage or defect claim without one — the full requirement is set out in clause 3 of our returns policy, and it is worth reading before your parcel arrives.

Message +91 82628 32302 on WhatsApp or email zenvier.in@gmail.com with your order number. We answer within one business day.